For additional information you may also see:
1. Overview of slipstream Web Accelerator
2. Download and Installation Help
3. Using slipstream Web Accelerator
4. Product Details
5. Additional Assistance
Section 1 - Overview of slipstream Web Accelerator
How does slipstream claim to be 5X faster?Using an automated browsing measurement tool (i.e. a surfing "bot"), both computers visit the same Web pages multiple times. In order to eliminate variations in download speed caused by various network factors, we take the average times for downloading the same page with and without slipstream Accelerator and compare the two averages in order to determine the improvement factor for a specific Web page (example: www.amazon.com). 5X represents the high-end of the frequently measured averaged results.
If you are particularly interested in the topic of timing Web pages, here's a
link to a site that provides a stopwatch for timing page loads and many other
interesting Internet timing tools: http://www.numion.com/Stopwatch/index.html
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The price for DSL or cable modem is significantly higher than slipstream
Accelerator. In addition to the higher price, many areas simply do not have DSL
or cable Internet service available.
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What are the privacy implications of using slipstream
Accelerator?
Personally-identifiable Information on Acceleration Servers
If you have a high level understanding of how Acceleration works you may
be concerned that the Accelerator could be used to track your browsing
activities in a way that could violate your privacy. We recognize that your
privacy is very important, and therefore we have implemented the Acceleration
Service so that personally-identifiable information cannot be
easily tracked or easily derived from data within our server infrastructure.
When your Accelerator client software connects to our infrastructure, it
identifies itself using a unique client ID. Our infrastructure has a database of
client IDs that are authorized to receive acceleration, but that database does
not contain any personally-identifiable information associated with the IDs,
such as your name, address, or email address. Further, we have designed all of
our server logging features in such a way that no single log contains a direct
record of the Web sites visited by specific clients. Personally-identifiable
information regarding browsing activities is subject to the Privacy Policy and
can be derived from information logged only by applying special
post-processing.
Accelerator Client/Server Communication
The Accelerator client software does not transmit any historical record
of your browsing activities to our servers other than non-user-identifiable
summary timing and compression information, and diagnostic information. Such
information is used solely for overall system performance monitoring and quality
assurance.
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Section 2 - Download and Installation Help
Why can't I open the slipstream Accelerator installation
file after I download it?
It is possible that the file extension ".exe" was somehow lost from
the slipstream Accelerator installation file. You can easily check and, if
necessary, remedy this situation. Here's how:
How long will it take to download slipstream Accelerator?
Depending on the speed of your modem and the processing speed of your computer,
downloading will take between 5-10 minutes. For example, a modem operating at
48kbps (kilobits per second) will download slipstream Accelerator in about 5
minutes using a recent-vintage computer. Running the install on your computer
takes a minute or less.
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Section 3 - Using slipstream Web Accelerator
Is slipstream Accelerator installed, active, and enabled on your computer?
If slipstream Accelerator is installed and active on your computer a small
accelerator icon will appear in the Windows taskbar area (near the system
clock). If the Accelerator is active while you are surfing the Internet, the
accelerator icon will constantly change images. Try accessing a Web site and you
should see the icon flashing as web pages load. If you are able to surf the
Internet but do not see the icon changing, there are several possibilities:
How do I change the image quality setting for all images?
Right-click on the slipstream Web Accelerator taskbar icon and select
"Settings". Select the "Image Quality" tab.
Adjust the slider bar to the desired image quality settings. Press OK to
save the changes.
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How do I start slipstream Web Accelerator?
slipstream Web Accelerator is launched automatically every time Windows starts. You do not have to launch it manually.A slipstream Web Accelerator icon appears in the Windows system tray to show that it is operating in the background.
If the program was terminated, you can start it up by going to your
"Start Menu" "Program Files" "slipstream" and
selecting the program from there.
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How do I turn off the Pop-up Bocker?
Click on the accelerator icon in the taskbar, click on Pop-Up and disable
it. If you are going to websites that you need the windows to pop-up, you
could add them to the white list so you won't need to disable the pop-up blocker
every time you go there.
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How do I uninstall slipstream Accelerator?
Open the "Start Menu". Open "Settings". Open "Control Panels". Finally open "Add/Remove Programs". Looks for the slipstream client and remove it from there.
IMPORTANT: If you are using a browser other than Internet Explorer or Netscape
with slipstream, you will need to manually reconfigure the proxy settings for the
respective browser after uninstalling or stopping slipstream Accelerator in order
to continue using the Internet. See below for further details.
Restoring a Browser's Proxy Address and Port Number
If you are using a browser besides Internet Explorer or Netscape when you stop
or uninstall slipstream Accelerator you will need to reset proxy settings to
their original values (or no values). Until you do this, you will likely not be
able to access the Internet. Consult your browser's documentation for
information on how this could be done.
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How do I see the original graphic quality of specific
image or Web page?
If you are using Internet Explorer, simply move your mouse over an image on a
Web page and click the right mouse button. You'll see that two new options are
available:
Refresh Page with Full Quality.
Refresh Picture with Full Quality. When your mouse is over a graphic.
If you select one of these options, slipstream Accelerator will replace the
compressed graphic image with an original quality version. When the icon stops
changing, the new image is in place.
Note: When you first install slipstream Accelerator, it is necessary to close and
then restart IE in order to have the Refresh Page and Refresh Picture
right-click menu options available.
These menu options are not available in Netscape, Opera or Mozilla. Please
follow these steps.
1. Click on the Accelerator icon located near your system clock. Go to
Options and adjust the Graphics Acceleration Level completely to the right (original quality) and
click OK.
2. Hold down the Ctrl key and select R OR Select Reload from the View menu. The
compressed graphic image will be replaced with an original quality version.
3. Repeat step one and adjust the Graphics Acceleration Level back to its
setting.
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Section 4 - Product Details
How do I use other browsers with my Web Accelerator?Netscape Navigator is automatically configured to use the slipstream Accelerator. Use Netscape as you normally would.
For other browsers such as Opera and Mozilla, slipstream Web Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "127.0.0.1" and the port number to be the local listening port of the slipstream Client (5400 by default). Consult your browser's documentation for information on how this can be done.
What types of Web content does slipstream accelerate?
slipstream Web Accelerator significantly speeds up web page access. To
achieve this speed up, proprietary lossless compression is applied to text,
html, xml, javascript and style sheets Proprietary image compression is
applied to gif images, jpeg images and Flash content.
slipstream also accelerates email traffic (POP3 and SMTP) using lossless compression.
slipstream does NOT speed up file downloads (over FTP or file sharing
programs), streaming audio/video and HTTPS (secure web sites).
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Are ad blockers, popup stoppers, personal firewalls and other
utilities compatible with slipstream Accelerator?
slipstream is compatible with most ad blockers, popup stoppers, personal
firewalls, and other utilities. In some cases, minor configuration either of
slipstream or other products is needed. In other cases, slipstream is not
compatible.
If you are receiving error messages from a firewall please ensure the following ports are allowed access:
5400 (127.0.0.1)
7000 (216.126.145.190)
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Does slipstream Web Accelerator speed up email access?
Yes, slipstream automatically accelerates your email traffic (POP3 and SMTP)
for all popular email clients such as Eudora, Outlook, Outlook Express and
Netscape Mail. Other email clients should work transparently as well.
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What are the system requirements for slipstream Accelerator?
System Requirements
Below, please find the suggested and minimum system requirements beyond the basics of an analog modem, a telephone line, and an active Internet connection.
slipstream Accelerator can be installed on any of the following operating systems:
slipstream Web Accelerator requires at least Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser.
Note that the slipstream Email Acceleration component requires Windows 98 and above, and that the slipstream Pop-up Blocker component requires Internet Explorer 5.0 and above.
Newer versions of Microsoft Internet Explorer are available free of charge through Microsoft.
For Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater, however, Internet Explorer 5.5 is available.
The recommended system requirements for slipstream Web Accelerator are a Pentium 200MHz with 64MB of RAM and at least 5MB of hard-disk space.
Internet connection line speed in Kbps (kilobits/second)
Minimum: 14.4 Kbps
Maximum: 200 Kbps
Regardless, slipstream Web Accelerator will work within your current system
configuration to provide you with the best content acceleration.
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I travel. Does slipstream Accelerator work anywhere I use my
PC?
Yes. If you are accessing the Internet through a dial-up connection in the U.S.
and Canada and your system conforms to slipstream Accelerator system requirements
you should be able to get an accelerated Internet experience, if you are dialing
numbers from the same ISP.
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Section 5 - Additional Assistance
Contact Us
The most effective way to obtain technical or customer support is to first review the 3 guides we have provided (FAQ, Troubleshooting, and Product Guide), which contains numerous suggestions as well as instructions on sending vitally important slipstream Accelerator diagnostic information.
If the guides do not answer your questions, the next effective
thing to do is to e-mail our office at at service@jellico.com. or call us at 784-2000 (1-888-844-7774)
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